Press Release

Governor Signs First-in-Nation Consumer Protection Bill

Allows 24-Hour Hotel Booking Cancellations with Full Refund

SACRAMENTO – Consumers will be able to make cancellations with a full refund, at no charge, up to 24 hours after they make a booking with hotels, short-term rentals and third-party booking services if they book at least 72 hours before their stay under a bill signed Tuesday by Governor Gavin Newsom.

“This first-in-the-nation law will end the confusing maze of misleading cancellation policies for lodging on the Internet,” said Senator Glazer, author of the bill, SB 644. “Now, consumers will have a chance to correct mistakes and cancel bookings they hadn’t intended to make and get a full refund.”